Shipping & Delivery Policy

Effective Date: 16 August 2026

This Shipping & Delivery Policy explains how Assurebook handles the shipment and delivery of products purchased through our online store.

1. Shipping Coverage

Assurebook currently offers delivery within the United Arab Emirates (UAE).

We may also offer international shipping to selected countries. Availability, shipping charges, customs requirements, and delivery times may vary depending on the destination.

Shipping availability will be displayed during checkout or confirmed before the order is processed.

2. Order Processing

Orders are normally processed after successful payment confirmation.

We aim to process and dispatch orders within 1–3 business days, unless otherwise stated on the product page or at checkout.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Some products may require additional processing time due to stock availability, customization, or other circumstances.

3. Delivery Times

Estimated delivery times within the UAE are generally:

• Dubai: 1–2 business days

• Other Emirates: 2–4 business days

• International deliveries: Depending on destination and courier service

Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly confirmed by Assurebook in writing.

Delays may occur due to courier operations, weather, public holidays, customs clearance, incorrect customer information, or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

• Delivery destination;

• Order weight and dimensions;

• Number of products;

• Delivery service selected; and

• Courier charges.

The applicable shipping fee will normally be displayed during checkout before payment is completed.

Assurebook may offer free shipping or promotional delivery rates from time to time.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full name;

• Mobile number;

• Building or villa number;

• Street or area;

• Emirate/city;

• Postal information where applicable; and

• Any additional delivery instructions.

Assurebook is not responsible for delays or additional delivery charges resulting from incorrect, incomplete, or outdated information provided by the customer.

6. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, cannot be contacted, provides an incorrect address, or otherwise prevents delivery, the courier may attempt re-delivery or return the shipment to Assurebook.

Additional delivery charges may apply for re-delivery.

If an order is returned to Assurebook because of unsuccessful delivery, the customer may be responsible for the original and/or return shipping costs.

7. Tracking

Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, or another communication method provided at the time of order.

Customers should use the tracking information to monitor the progress of their shipment.

8. International Shipping

For international orders, the customer may be responsible for:

• Customs duties;

• Import taxes;

• VAT or other local taxes;

• Customs clearance charges;

• Brokerage fees; and

• Other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless expressly stated.

Assurebook is not responsible for delays caused by customs authorities in the destination country.

9. Customs and Import Restrictions

Customers placing international orders are responsible for ensuring that the ordered products are permitted for import into their destination country.

Assurebook may cancel or refuse an international shipment where the destination country's laws, customs requirements, courier restrictions, or other circumstances prevent delivery.

10. Damaged Packages

Customers should inspect their package upon delivery.

If a package appears visibly damaged, customers should, where possible, photograph the package before opening it and contact Assurebook as soon as reasonably possible.

For damaged products, we may request photographs or videos of:

• The external packaging;

• Shipping label;

• Internal packaging; and

• Damaged product.

This information may be required to investigate the claim with the courier or shipping provider.

11. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact Assurebook as soon as reasonably possible after delivery.

We may investigate the order and, where appropriate, arrange a replacement, missing-item delivery, store credit, or refund in accordance with our Refund & Cancellation Policy and applicable law.

12. Lost Shipments

If a shipment is reported as lost or cannot be located according to the courier's tracking system, Assurebook may investigate the shipment with the courier.

Where the courier confirms that the shipment has been lost, Assurebook will determine the appropriate resolution in accordance with applicable law and the circumstances of the order.

13. Delivery Delays

Assurebook is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather;

• Natural disasters;

• Government restrictions;

• Customs delays;

• Public holidays;

• Traffic or transportation disruptions;

• Courier operational issues;

• Incorrect delivery information;

• Strikes or labor disruptions;

• Technical or system failures; or

• Other force majeure events.

We will make reasonable efforts to assist customers where a delivery is delayed.

14. Product Availability

If an ordered product becomes unavailable after an order has been placed, Assurebook may contact the customer to offer:

• An alternative product;

• A revised delivery date; or

• A refund for the unavailable product.

15. Delivery Confirmation

A shipment may be considered delivered when the courier's tracking system confirms delivery to the address or recipient provided with the order.

Where applicable, proof of delivery may be requested from the courier.

16. Changes to Shipping Information

Customers should contact Assurebook as soon as possible if they need to change their delivery address or contact information.

Once an order has been dispatched, changes may not be possible or may result in additional charges.

17. Shipping Partners

Assurebook may use third-party courier and logistics companies to deliver orders.

Delivery services are subject to the terms and operating procedures of the relevant courier.

Assurebook will make reasonable efforts to select reliable delivery providers but cannot guarantee the performance or delivery schedules of independent courier companies.

18. Refunds Related to Shipping

Shipping-related refunds are subject to our Refund & Cancellation Policy and applicable UAE consumer protection requirements.

Where a refund is approved, the applicable amount will normally be returned through the original payment method.

19. Policy Updates

Assurebook reserves the right to update this Shipping & Delivery Policy from time to time.

The latest version will be published on our website and will apply to orders placed after the effective date.

20. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Assurebook

Email: info@assurebook.com
Phone/WhatsApp: +971 54 308 1647
Website: assurebook.com
Business Address: 1503, Al Fahidi Heights, Dubai, UAE